| Terms
and Conditions of Sale |
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Order Limitations |
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Items offered on the Nintendo Online Store are for personal use only. All orders of a particular item are subject to quantity limitations of five (5) or less. We reserve the right to cancel orders that appear to be for commercial or retail use. These restrictions apply to orders placed by the same customer, those using the same credit card, or those using the same billing/shipping address. In the event your order is canceled, we will attempt to notify you using the e-mail provided with your order. |
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Order Acceptance |
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Your receipt of an e-mail order confirmation does not
signify our acceptance of your order, nor does it confirm
our offer to sell any products to you. Nintendo reserves
the right to accept or decline your order for any reason
at any time. In some cases, additional verification is needed
before your order can be accepted. |
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If additional information is required, we will attempt
to contact you via e-mail or phone using the information
you provided with your order. If we are unsuccessful in
our attempts to contact you, we have the right to refuse
or cancel your order regardless of whether or not your order
has been confirmed with a confirmation e-mail. |
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Shipping and delivery times given on our site will not
take effect until your order is approved. |
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Returns Policy |
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Parts and Accessories
Within 30 days after a delivery of your order, you may return the item(s) purchased directly from Nintendo, for a full refund or exchange.
Nintendo will not accept returns of the following: (a)
any item that is returned more that 30 days after delivery;
or (b) any item that is not in its original condition,
is damaged, or is missing parts. To return an item for
a refund or exchange, please send it to the appropriate
address listed below, along with a letter explaining whether
you would like a refund or exchange: |
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| Return product to:
Nintendo of America Inc.
Attn. CS Returns
4900 150th Ave NE
Redmond WA 98052 |
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Return product to:
Nintendo of Canada
110 – 13480 Crestwood Place
Richmond, BC V6V 2J9 |
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Be sure to include your name, address, daytime phone number,
e-mail address, and your order number. Please send the package
via a registered or insured shipping method, as Nintendo
will not be responsible for lost or misdirected packages.
Nintendo will not refund the cost of shipping unless the
return is a result of an error on our part. |
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In the event you request a refund for a return, we
will apply the credit to the same credit card that was
used for the order. Credits should appear within two billing
cycles. Please e-mail us by clicking
here, or call 1-800-255-3700 or for more information.
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Software |
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Refund
Within 30 days after delivery of your order, you may return unopened software purchased directly from Nintendo, for a full refund. Nintendo will not accept refunds for the following items: (a) any item that is returned more than 30 days after delivery; or (b) any item that is opened or unsealed; or (c) any item that was not purchased directly through Nintendo.
Exchange
Within 30 days after delivery of your order, you may return defective software purchased directly from Nintendo, for exchange for the same item. Nintendo will not accept exchanges for the following items: (a) any item that is returned more than 30 days after delivery; or (b) any item that is not in its original condition, is damaged, or is missing parts; or (c) any item that was not purchased directly through Nintendo.
To return software for refund or exchange, please send it, along with a letter explaining why your are returning the software, to the appropriate address listed below:
| U.S. Residents |
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Canadian Residents |
Return product to:
Nintendo of America Inc.
Attn. CS Returns
4900 150th Ave NE
Redmond WA 98052 |
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Return product to:
Nintendo of Canada
110 - 13480 Crestwood Pl
Richmond BC V6V 2J9 |
Be sure to include your name, address, daytime phone number, and your order number. Please send the package via a registered or insured shipping method, as Nintendo will not be responsible for lost or misdirected packages. Nintendo will not refund the cost of shipping unless the return is a result of an error on our part.
In the event you request a refund (see "Refund" information above), we will apply the credit to the same credit card that was used for the order. Credits should appear within two billing cycles. Please contact us at noaorder@noa.nintendo.com or call 1-800-255-3700 for more information or if you have questions.
If it has been more than 30 days after delivery of your order, please visit www.nintendo.com/consumer/index.jsp or call 1-800-255-3700 for troubleshooting information and repair or replacement options. Please do not send any products to Nintendo without contacting us first.
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Errors
on Our Website |
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We make every effort to ensure that the information on
Nintendo's Online Store is complete, current and error-free.
Despite these efforts, there may be instances where information
regarding a product contains inaccurate or incomplete data,
including with respect to price and availability. |
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In the event a product is mispriced, Nintendo reserves
the right to cancel any orders placed for that item at the
incorrect price. We may also attempt to contact you via
e-mail to see if you would like to proceed with the order
at the correct price. |
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If you no longer wish to purchase the item, you may request
that the order be canceled. |
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Credit Card
Procedures |
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For your convenience, your credit card will not be charged
until your order ships. We will, however, obtain preauthorization
from your credit card company prior to shipping your order
which may result in a reduction in your available credit
by your credit card company. Please contact your credit
card company for more information. |
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If part of the order is backordered, you are charged for
the price of the initial items shipped and the full shipping
and handling charge. When the backordered items are shipped,
you will then be charged for those remaining items; no additional
shipping and handling fees will be charged. Orders that
are canceled by either you or Nintendo are not charged to
your account if the cancellation occurs prior to shipment
of your order. |
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If your order is canceled after your order has been shipped,
see our Returns Policy for instructions,
or contact Nintendo at 1-800-255-3700 or e-mail us by clicking
here. |
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| Frequently
Asked Questions |
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Is
my order secure? |
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Yes, at Nintendo we use a secure server which encrypts
all submitted information. |
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How do you use the personal
information I provide (name, address, etc.)? |
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For information on how your personal information is handled,
please check out Nintendo's Privacy
Policy. |
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To
where does Nintendo ship? |
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- All 50 United States (most shipping methods available*)
- All Canadian Provinces
- All U.S. Territories (standard U.S. Mail or expedited
shipping methods only)
- U.S. APO/FPO, PO Boxes (standard shipping only)
- Canadian PO Boxes, CP Boxes, Rural Routes (standard shipping only)
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For information on ordering outside the U.S. or Canada,
click here. |
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*Ground shipping is not available for orders going to
Hawaii or Alaska (only standard U.S. Mail or expedited shipping
methods available). |
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What
are my shipping options (including prices) and how long
will it take to get my order? |
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The prices listed below include all associated shipping
and handling costs. Processing times are subject to product
availability. |
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U.S. |
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Method |
Price |
Normal Processing Time |
Shipping Time |
Total Ship Time |
| Standard Shipping |
Order total $5.00 and under
U.S. Mail |
$2.00 |
1-3 Business Days |
3-7 Business Days |
4-10 Business Days |
Order total $5.01 and over
UPS Ground |
$5.00 |
1-3 business days |
1-5 business days |
2-8 business days |
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| Expedited Shipping: |
| UPS Blue (two day) |
$7.00 |
1-2 business days |
2 business days |
3-4 business days |
| UPS Red (one day) |
$13.00 |
1-2 business days |
1 business day |
2-3 business days |
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Canada |
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Method |
Price |
Normal Processing Time |
Shipping Time |
Total Ship
Time |
| Standard Shipping |
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Order total $5.00 and under
Canada Post Expedited
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$3.00 |
2-4 Business Days |
2-7 Business Days |
4-11 Business Days |
Order total $5.01 and over
Canada Post Expedited
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$7.00 |
2-4 business days |
2-7 business days |
4-11 business days |
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| Express Shipping: |
| Canada Post Xpresspost |
$13.00 |
2-4 business days |
1-2 business days |
3-6 business days |
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Please note: we do not currently offer
Saturday or Sunday delivery.
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What
payment methods do you accept? |
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We accept Visa and MasterCard for our online orders (U.S.
and Canada only). If you want to pay by check or money
order, you may want to use the "print order form" option
that is available in our online store. Do not send
cash with your order. |
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To use the print order form option, simply select the
items you wish to order from our online store, proceed to
checkout, fill in your personal information, and then choose
the "print order form" option. The order form will show
the items you want to order and automatically calculate
all applicable prices, taxes and shipping/handling costs.
Include a check or money order (made payable to Nintendo)
and mail the form and payment to Nintendo at: |
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Nintendo of America
PO Box 97032
Redmond, WA 98073-9732 |
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Once your order is received here at Nintendo, it will
usually be processed within one to three (1-3) days and
shipped based on the shipping method you requested. |
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You may also call our Consumer Service Department at
1-800-255-3700 to place an order with one of our Consumer
Service representatives, using a Visa or MasterCard. Representatives
are available from 6 a.m. to 7 p.m., Pacific Time, 7 days
a week. |
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Do
you charge tax for orders placed online? |
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Applicable sales tax will be charged on all other items and will be displayed during the check out process. |
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How
do I solve a problem with my order? |
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(change, return or cancel it, wrong item, missing item,
etc.) |
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If you have questions about your order, please contact
us via e-mail by clicking here.
You will need to provide us with all pertinent information
(name, address, phone number, order number, etc.). Not providing
all of the pertinent information will increase the time
it takes to find a solution and receive a reply. You can
also call us at 1-800-255-3700. Representatives are available
from 6 a.m. to 7 p.m., Pacific Time, 7 days a week. |
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I'm
from outside the United States and Canada, may I order from
Nintendo's online Store? |
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Unfortunately, we are unable to ship orders placed on our online store to addresses outside the United States and Canada. At this time, we ship to U.S. and Canadian street addresses, U.S. and Canadian P.O. Boxes, APO/FPO U.S. Military addresses and to all U.S. Territories.
If you live in a country other than the United States or Canada, you will want to contact the local distributor or a retail location in your area for information on the availability of parts, accessories, and other products. Link here for a list of international distributors. |
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I
cannot remove items from my shopping cart, why? |
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In order to remove items from your shopping cart, you
need to set your web browser to accept all cookies. Please
refer to the online help provided with your web browser
for instructions on enabling cookies. Otherwise, to change
your order you will have to leave the store altogether and
start over. |
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Why do I
get an error when I click on Check Out? |
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If you are using Microsoft's Internet Explorer (I.E.)
you will need to ensure that you have the correct security
option selected in your browser settings. The following
steps will walk you through verifying your browser's security
setting. |
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- Select Tools
- Select Internet Options
- Select the Advanced Tab
- Scroll down to the bottom, under the Security section
make sure that "Use SSL 3.0" is checked.
- Click Apply
- Click OK
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What
is the Card Security Code? |
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A Card Security Code is a special security feature of
your Visa or MasterCard. |
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Card Security Codes are not raised, so they are not scanned
into standard credit card readers. In theory, these numbers
are only visible to you. When you give your Card Security
Code to a merchant, you assist the merchant in verifying
that the order is being placed by you, the card holder. |
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We ask for the Card Security Code to help us detect fraudulent
use of credit cards. This additional step allows us to greatly
enhance the safety and security of our ordering process
as it is generally only the card holder who will have access
to these numbers. |
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Flip your card over and look at the signature box. You
should see a 16-digit credit card number followed by a special
3-digit code. This 3-digit code is your Card Security Code. |
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Card security code |
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Card security code |
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Coupons are for use only at local, participating retailers
and are not valid on purchases made directly through Nintendo.
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