Nintendo of America

support.nintendo.com

Original Game Boy / Game Boy Color

Please read before proceeding:

  • Nintendo only repairs systems, games, and accessories made by Nintendo. We do not repair licensed or unlicensed products that are made by other companies for use with our systems. Link here for help identifying whether a product was made by Nintendo.
  • If you haven't already done so, we highly recommend that you start with troubleshooting. Our troubleshooting section will walk you through steps that may solve your problem. To begin troubleshooting for the Game Boy (Original), Game Boy pocket, and Game Boy Color, click here.
  • If you have already read through the troubleshooting, and your Nintendo product is still not working correctly, please use the chart below to determine what options are available to you.
Please note: Due to the age of the Game Boy (Original) or Game Boy pocket, and lack of availability of parts, we are unable to offer factory repair directly from Nintendo. To see any options available for replacment, please click here.
Game Boy Original / Pocket
System   Factory repair is no longer available. Click here for more information and options.
Individual Game Pak
Important Note
Non - Warranty Factory repair is no longer available. Click here for more information and options.
Rechar- geable Battery Pack or Game Boy Printer Non - Warranty Factory repair is no longer available. Click here for more information and options.
Nintendo GameCube Game Boy Player Warranty Replacement
Call (800) 255-3700 for service
Replacement
Call (800) 255-3700
Non - Warranty Purchase a replacement.
This product is no longer sold through Nintendo's Online Store. Click here for tips on locating discontinued items.
Nintendo GameCube Game Boy Player Start-up Disc Warranty Replacement
Call (800) 255-3700 for service
Non - Warranty $15 Replacement
Call (800) 255-3700 for service
Call for price
Call (800) 255-3700
Universal Game Link Cable or Head- phones Non - Warranty This part is no longer available from Nintendo or our Online Store. Click here for some tips on locating this part.
Four Player Adapter or Game Boy Camera Non - Warranty This part is no longer available from Nintendo or our Online Store. Click here for some tips on locating this part.