Nintendo of America

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Repair Form for U.S. Residents

( Canadian residents click here)

Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem. (Please do NOT attempt to clean the lens yourself, as you may damage the system.)

"How can I get this fixed and how long will it take?"
If you are experiencing disc read errors, please utilize the form below to request a repair order. Nintendo is upgrading inbound and outbound shipping to expedite the total repair process. Specific repair times will be provided as you fill out the repair form below. There is no cost for the repair or shipping. Please note: returning the game to the retail store will not solve the problem. So we encourage users who are experiencing issues with playing Super Smash Bros. Brawl to utilize this repair order process.

"What if I have Virtual Console games or other stored data on my Wii console?"
Due to the nature of this particular issue, you should not lose any of your stored data. In some rare cases you may have to re-download your Virtual Console games from the Wii Shop Channel, but there is no cost to doing so.

"Who can use this form?"
Consumers who are at least 13 years old, and live in:

  • The continental United States, Alaska, or Hawaii
  • Puerto Rico
  • U.S. Territories (such as Guam and the U.S. Virgin Islands)
  • APO/FPO addresses

Repair Form
To begin the repair process, please complete this short repair form. After you submit this form, you will be sent an e-mail with complete instructions on how to proceed with your free factory repair. Please ensure you provide a valid e-mail address.

Reset Form

System Info:

Items You Need Repaired: Serial Number* and Symptom:  
Serial:
Symptom:
* The serial number can be found on the bottom of the Wii console. It begins with the letters "LU", and is followed by 9 digits (be sure to include the last digit in the box).
Address Info:
 
First Name:   Last Name:
 
Address:
Address:
Additional address info (Apt, Suite, C/O, etc.):
City:   State:   Zip:    
       
Phone Number*:   Ext.       E-mail*: Confirm E-mail*:
( )        
* A valid e-mail address is required as we will be providing a repair confirmation, as well as your repair status information. Please note that your e-mail address will only be used by Nintendo to send you business-related communications (e.g., your repair instructions). Nintendo does not sell or rent any personal information. Please see our Privacy Policy for more information.
If your email account has a restriction for Spam, please update your email account -- before you submit this form -- to accept mail from repairs@noa.nintendo.com. This will help to ensure you receive the email which provides packaging and shipping information.

Shipping method:

Please fill out the address information above. Once we have determined your location, we will present you with the available shipping options for your region and you can submit your repair order.

Stuck? If you have a question you need answered before submitting your repair request, or you aren't finding the answer you need here, please e-mail us by clicking here, and a Nintendo representative will reply to your message. Please include your phone number in your e-mail message in case the representative needs to contact you via phone.