Nintendo of America

General Game Pak Troubleshooting (NES and Super NES)

Note: It is possible that the problem you have may be game play related. For example, if you cannot defeat a particular enemy, or are missing an item you need to complete an area, the problem is likely game play related and there is nothing wrong with your game. Please check our game play help for assistance.

If the problem you are experiencing is with just one game, please follow the steps below. If the problem is with all games, please visit the troubleshooting section for the system you have, by clicking here.

1. Check for Unlicensed products. Make sure that you're using only licensed products with your Nintendo system. Unlicensed products are not tested for compatibilty and may not work correctly with all games. Try playing the game without the unlicensed accessory.
2. Insert the Game Pak into the system. The Game Pak label should be facing the front of the machine (or facing up if you are using an original NES).
3. Make sure the Game Pak firmly clicks down into place.
4. Remove all accessories to see if the Game Pak works correctly without the accessory. If the game does work correctly once the accessory is removed, then the game pak and the accessory may not be compatible. Check the game pak instruction manual.
5. Check the instruction manual for the game to see if it requires any special accessories to operate (such as the Super Scope, NES Zapper, SNES Mouse, etc.).
6. Do not blow into your Game Paks or systems. The moisture in your breath can corrode and contaminate the pin connectors.
7. Cleaning the Game Pak with a Cleaning Wand may help remove any debris or contamination from your Game Paks.

If these steps do not eliminate the symptoms you're experiencing with your game, we recommend purchasing a replacement from a retailer or online auction site that carries older products. For more information, click here.