Nintendo of America

Screen Appears Broken or Cracked - Troubleshooting

Please read before proceeding:
Game Boy micro systems use removable faceplates that have a clear plastic window that lines up over the actual LCD screen of the system. If the LCD screen is intact, and it is only the plastic screen cover of the faceplate that is broken, your system does not need to be sent in for repair. The Game Boy micro comes with two extra faceplates that can be used (more info), or you can purchase additional faceplates from Nintendo. Click here for information on where to buy Game Boy micro faceplates.

If your Game Boy micro has lines running through the game image, click here.

If runny colors or blotchy colors permanently remain on the screen, even when the Game Boy micro is OFF, then the liquid crystal display (LCD) is cracked. In this situation, repair or replacement is necessary. As this problem is caused by physical damage to the LCD, it is not covered under Nintendo's warranty against manufacturer defects (click here to read the full warranty text). To set up a repair for your system online, please click here. You may also call Nintendo's Customer Service Department at 1-800-255-3700, to discuss available repair options.