Nintendo of America

support.nintendo.com

Wii Shop Channel Troubleshooting

 

This section covers problems relating to the Wii Shop Channel, including missing points, missing content, problems specific to downloaded games, etc.

Please note that the Wii Shop is not available in all countries. Please check your Wii System Settings for the "Country" setting to verify you have entered it correctly (how to). For a list of available countries, please click here.

What kind of issue are you experiencing?

 

 

 

 

 

    Connecting to the Wii Shop (including "The Wii Shop Channel is not available in your country at this time" message)

    In order to connect to the Wii Shop Channel, you must have broadband internet access and have connected your Wii console online.

    For information on connecting your Wii console online, including a step-by-step guide, connection troubleshooting, and more, please click here.

     

 

 

 

 

 

 

 

 

 

 

 

 


    "Wii Shop Channel not available in country" message

    Please note that the Wii Shop is available only in these Latin American countries:

    • Mexico
    • Brazil
    • Panama
    • Peru
    • Venezuela
    • Colombia
    • Guatemala

 

 

 

 

 

 

 

    Missing previously-downloaded games

    If you have downloaded a game to your Wii console, but have since deleted it or otherwise lost it, you can redownload it:

    1. Access the Wii Shop Channel (how to).

    2. Select "Start Shopping" and choose "Virtual Console."

    3. Browse through the available titles to find the game you need to re-download.

    4. Select "download" to download the game again.

    As long as you are using the same Wii console you used to originally download the game, you will be able to re-download it should the game be lost or deleted.

 

 

 

 

 

 

 

    Purchasing issues

    If you are receiving a message that the you are blocked from purchasing Wii Points, please e-mail us by clicking here.

 

 

 

 

 

 

 

 

 

 

    Wii Points Card redemption issues

    For detailed instructions on redeeming Wii Points Cards, please click here. If you have already tried these steps, and are carefully inputting the number on the back into the correct area, please email us by clicking here.

 

 

 

 

 

 

 

 

 

 

 

 

    Download times

    If you are experiencing long download times, we have found that changing the channel setting of your wireless router can help. We recommend setting your wireless router to either channel 1 or 11.

    For information on accessing your router's settings, click here to select the brand name and model number of your router (if available).

    For additional wireless router troubleshooting, please click here.

 

 

 

 

 

 

    Error when entering Wii Shop

    If your system is displaying error codes:

    • 110210
    • 110211
    • 110212
    • 110213
    • 205926
    • 205927
    • 205928

    Or a message that says:

      "An error has occurred that cannot be resolved at this time. Please try again later. Visit support.nintendo.com for assistance if this continues."

    Although the console will continue to operate for normal game play, these errors cannot be fixed without having your Wii console serviced. Please click here for repair options.